OPTIMISING THE UNDERWRITER EXPERIENCE JOURNEY
We helped the world’s largest publicly traded property & casualty insurance company to improve employee and customer experience by applying Design Thinking methodology.
We transformed Chubb’s approach to the Underwriting experience for both Brokers and Underwriters by understanding the users needs and delivering a design system that enabled increased interactions to be completed in a digital channel.
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Activities
UX research, Competitive analysis, Customer journey, Design thinking, Information architecture, Wireframes, Prototypes, Visual design, Design system, Service design.Client
Chubb LimitedIndusty
Fintech & Insurtech
The project is still work in progress. The contents will be avaible soon.