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Chubb Experience Transformation

Chubb Experience Transformation

 

OPTIMISING THE UNDERWRITER EXPERIENCE JOURNEY

We helped the world’s largest publicly traded property & casualty insurance company to improve employee and customer experience by applying Design Thinking methodology.

We transformed Chubb’s approach to the Underwriting experience for both Brokers and Underwriters by understanding the users needs and delivering a design system that enabled increased interactions to be completed in a digital channel.

  • Activities
    UX research, Competitive analysis, Customer journey, Design thinking, Information architecture, Wireframes, Prototypes, Visual design, Design system, Service design.

    Client
    Chubb Limited

    Industy
    Fintech & Insurtech

 
 
 

The project is still work in progress. The contents will be avaible soon.